IT Services

Our IT Services

Technology is a crucial part of the modern business.  IT Departments are experiencing dramatic changes as their role within the business expand to client services, sales and business strategies.  As a result, businesses are turning to IT to drive the business forward.  

Our IT team are here to help you develop a robust IT strategy and guide you through the complex regulatory requirements, security and business continuity considerations to make your business a success.
 

Our Approach
We work with you to gain a full understanding of your IT systems and Business strategy. This is achieved by completing an initial “Health Check” review to identify strengths and weaknesses with your current procedures. It is important that we review not only technology but also the people and processes that are responsible for their compliance and efficiencies across the business.

The initial review will include an audit of:

  • Existing systems
  • Processes
  • Security
  • Data protection
  • Strategy
  • Business continuity

Once the initial review has been completed then we will be able to prioritise the key areas for development with a clear project plan to achieve your goals.

How we can help you

We will help you leverage the investment made in Information & Communications Technology (ICT) to aid future growth and success.   This will be delivered by gaining an in-depth understanding of your business to align goals with a robust ICT strategy.

Key benefits include:

  • Cost reduction – no need to employ a full time IT Director
  • Independent advise at all levels from technical to boardroom
  • Scale up or down depending on demand
  • Project management – will take overall responsibility and lead projects from start to end
  • Management and quality assurance of suppliers

The purpose of the service is to train users in security awareness and provide regular testing to keep them vigilant. This service is proven and guaranteed to reduce employee’s risk. We have partnered with a leading security business to provide this service.

This service provides a fully automated, encrypted, highly secure and UK based online backup and recovery service for businesses of any size.

The new General Data Protection Regulation (GDPR) came in to effect on 25th May 2018, which all businesses must comply with or face fines of up to €20 million or 4% of annual turnover (whichever is greatest). Meeting the compliance standards is a complex task, requiring expert guidance and support.

Our GDPR compliance service takes the worry of fines and reputational damage away from business owners as our team manage the whole process for you, starting with a GDPR Gap Analysis to highlight the risks and requirements faced by your business. Other elements of the service include Data Protection Impact Assessments (DPIA), GDPR Audit, Security Awareness Training & Testing (SATT), Online Backup, Business Continuity Planning, Penetration Testing, Email Firewall Provision and Security Audit.

We realise it is a lot to think about. To make the process easier for you we offer a free consultation to explain in more depth why you need to comply, and the risks your business could face if you were to have a security breach.

The requirements of each business will vary depending on a number of factors, including the number of staff and the amount of personal data held and processed. To help you to identify the level of assistance for your business we offer a free initial consultation which will highlight the specific risks to your business.

We would typically follow your initial consultation with a GDPR Gap Analysis exercise, which covers ten sections:

  1. Governance
  2. Risk management
  3. Project management
  4. Data protection officer requirements
  5. Roles and responsibilities
  6. Scope of compliance
  7. Process and data flow analysis for each department
  8. Personal Information Management System (PIMS) review
  9. Information Security Management System (ISMS) review
  10. Rights of data subjects

Depending on the size and complexity of your business the Gap Analysis is likely to take three - five days to complete and will form the basis for the final Gap Analysis document which will be issued to you.

GDPR Audit
Service to check and monitor GDPR compliance on an ongoing basis. The service will include regular visits to ensure that the policies and procedures are adhered to and kept up to date. We will also be available to answer any questions you may have in relation to GDPR.

Click here to download our useful GDPR Definitions brochure.

We regularly publish blogs on a range of GDPR related subjects - click here to see our full range of blogs.

Our team can carry out DPIA’s to help organisations identify, assess and mitigate privacy risks with processing of personal data. The service includes: identifying the need for DPIA, identification of privacy and related risks and help determine what measures should be put in place to demonstrate that the processing is compliant with GDPR.


Case Studies & Testimonials

Water Industry Commission for Scotland: Entrepreneurial Services, IT, Payroll & HR

How we helped the Water Industry Commission for Scotland move into the cloud

The Water Industry Com…

Read more:

Crieff Hydro: IT Services testimonial

"We were very impressed with the GDPR Audit Service that we received from French Duncan. In order to…

Read more:

Inteum: IT Services testimonial

“With GDPR looming, and no real understanding of the impact or our obligations under the regulation,…

Read more:

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Meet our IT Services Team


Andrew Guy

Andrew Guy
IT Director
a.guy@frenchduncan.co.uk
0141 221 2984

Our IT Services team is headed up by IT Director Andrew Guy.

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