It can be said that rota management is one of the biggest headaches within the hospitality industry. Since Ryanair’s cancelled flights disaster, all eyes are on the UK’s hospitality industry to ensure that nothing of this scale arises anytime soon.
The key employment issues on the back of the Ryanair debacle are:
Whilst many will wonder how it got to the stage where 18,000 flights affecting 400,000 people had to be cancelled at an estimated cost of €25 million, employers should consider whether there are learnings for their business, especially for those in the hospitality industry.
Most importantly, for companies who operate in shift patterns, for instance hotels, building a sustainable approach to rota management and holiday scheduling is crucial. Paper or spreadsheet rotas are predicated on your staffing level staying the same - natural attrition, sickness absence and holidays are all inevitable in any business regardless of industry. In addition, hospitality boasts some of the highest turnover rates out of every industry in the world, particularly within hotels and restaurants, therefore it is paramount that they have scheduling systems in place to effectively respond and monitor changes in employee numbers.
This is why automated rota management is the answer to simplifying complex and error-prone rota schedules. This allows managers to easily schedule shifts based on staff availability. Not only can this improve staff retention rates because managers will be ensuring staff are getting hours they want and will be a less scattergun approach, but we estimate this will save managers 50% of the time they currently spend a rota planning. Moving away from a manual process will help to mitigate human error and overall enhance business performance.
If you would like to find out more simply contact our specialist HR team and see how we can help.
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