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Glasgow
+44 (0)141 221 2984

Edinburgh
+44 (0)131 225 6366

Stirling
+44 (0)1786 451745

Dumbarton
+44 (0)1389 765238

Hamilton
+44 (0)1698 459444

French Duncan

Wronged taxpayers are handed back £4 million

10 September 2014

Nearly 90% of complaints against the taxman were at least ‘partially’ upheld last year, the Adjudicator’s Office revealed in its latest annual report. Furthermore, over 50% were ‘substantially’ upheld across 2013/14.

HMRC therefore paid out more than £4 million to taxpayers, from whom it had claimed payments incorrectly and who had taken their complaint to the Adjudicator’s Office. It also had to redress payments. The Adjudicator’s role is to provide impartial investigations into complaints brought by individuals and businesses who are not satisfied with the way HMRC, the Valuation Office Agency or The Insolvency Service have handled their grievances.

The Adjudicator is there to review such cases and decide whether or not to uphold a complaint. If so, it may be settled by mediation, where both parties reach an agreement. 55% of complaints were mediated in 2013/14.

Most of the £4 million paid out to taxpayers was in the form of liability given up, relating to cases where HMRC had received too much money from taxpayers which has now been refunded.

In 2013/14, the Adjudicator’s Office received 1,087 new complaints and resolved 2,311, including those caught in backlog. It is good to know that there is an impartial arena to help should you believe you have been wronged by the taxman.

If you would like any further information, please contact us by email or call 0141 221 2984.